Wednesday, January 9, 2008

Bad staff...bad, bad staff!

Ok, well...let me tell you a little story about what happened last Thursday when we had to go to the L&D testing center & then to the peri's office. First, my peri's REAL nurse is fantastic & we both really like her BUT her 2 NA's are a different story. Honestly, until Thursday, I never had an issue w/ them but listen what Todd had to go through...

While in w/ the peri, it was clearly stated that I did not need to be walking much except to the bathroom & showers or very short distances. Needless to say, he asked her about the walk from the office to the car & she said she rather me be in a wheelchair. Now, the peri told US that we needed to utilize a wheelchair. It was not our idea. SOOOO...after the peri left the room, DH went & asked for a wheelchair & was told by this 1 particular NA that although there was 1 in the office, we were not going to use it, that HE had to go downstairs to security to get one.

Off he went...for 15 minutes...first trying to FIND where security was & then just to be told that there wasn't a security department only an officer & he didn't have a wheelchair. The NA had totally LIED to him. How could she not know there wasn't a "security department"? He came back upstairs & ran into a nice lady that worked w/ another peri in the office & she was leading him to the wheelchair when the SAME NA stopped them &told her that she would allow her to get the chair for us. WHAT???? What is the point of having a FRIGGIN' chair in the office if you can't use it? Besides, who died & made you the BOSS? I would have been infuriated at this point as I am sure Todd was. Since I was still laying down in the u/s room, I had no idea all this was going on. The only thing that concerned me was that I had to pee really bad & that my husband was somewhere for a very long time!

So, finally he started to raise his voice & told the NA that she needed to give him a viable option as to where to get a chair. He told the NA that he would walk across the street back to the hospital to get a chair if that is what he had to do BUT he would not be given the run around any longer. Finally the REAL nurse came & told her that she would get the chair & she was being unreasonable. The nurse had no idea that the NA had made this whole situation so difficult. FINALLY...after almost 40 minutes of wheelchair chasing, we finally got one. The nurse told us to call the office manager & complain about how we were treated by the NA b/c that chair IS THERE for the SOUL PURPOSE of helping patients that NEED IT. Not only that, but the PERI had TOLD US to get one! Also, I had just had a terbutaline shot & my heart was racing already & I wasn't feeling all that fantastic. I had a really difficult time walking up to the peri's office from the 1st floor as it was & had totally lost my breath on the trip up. Between being in bed for 3 weeks & that shot, I was done...caput...not able to make the walk.

Todd was FURIOUS & was trying to keep his calm...poor guy. I know that the instinct to take care of me no matter what was raging inside of him but at the same time he was remembering that if he let loose on this NA that our future experiences at the peri's would be strained. What a difficult situation to be in & all for a darn wheelchair!

5 comments:

Norina said...

I swear some people think they're God when given the slighest bit of power, like being in charge of a freakin w/c! I am sorry Todd had to go through such a mess. Good to hear you're doing well and in better spirits. Can't wait to hear the update from yesterday's peri appt. I had one yesterday too! We are on similar schedules! Many prayers for all 5 of you!

LisaB said...

I am so sorry you had to go through that... That is incredibly, unbelievably low... keeping a wheelchair hostage to wield power over a pregnant woman with triplets! That woman needs to be let go immediately & if I had my way have the stuffing smacked out of her. As if you and Todd aren't going through enough! Hope the peri appt went well!

Mom of 3 Cute Babies said...

I am so sorry your DH had to go through all of that! I remember the wheel chair days, they are the only way to make it into the Peri office after you have been on bedrest for a significant amount of time. I had to notify the people at the front desk at my Peri's office that I was on bedrest and they would take me back to a room to laydown until my appointment, that way I didnt have to be sitting up in the wheel chair waiting the whole time.

jademyst13 said...

Wow what was her problem? I hope y'all don't have any more problems like that.

Natalie said...

What a bitch! That just infuriates me, that she would put your husband through that because you needed a wheelchair. Power trip indeed.